So they had to reroute the whole trip, which took about half an hour because all of the flights were full. Our initial flight was delayed 'due to mechanical issues' and they said we weren't going to make our connection in Phoenix. Traveling with me was my aunt (his ex wife) and my cousin (his only daughter). My uncle had died, so I had to search for the soonest and most economical flight in order to attend the funeral. you should all get back to what flying should be about: fun and time saving."Ĭons: "This was a horrible travel experience, the worst I have ever known. ![]() I dont see how one event can justify the loss in service but the increase in ticket price. whatever happened to meals for everyone? you (all airlines in the US) charge way too much money and provide poor service compared to pre-9-11 days. Also i should not need to be a first class passenger to get a meal during a flight. there was a time in this country when customer appreciation and service were important standards and qualities businesses thrived on. i get that you're all human like me and make mistakes but the customer is always right. all i got was a very insincere apology when I complained up front and at the gate about the airline's screw up. told me at the gate that not only do i need to go fix your mistakes for you but that youd also board my flight early thereby putting me in jeopardy of missing my flight. told me what the actual procedure is for checking my bag instead of telling me "just leave it by the green lit up check mark then 2. when I returned thru the TSA checkpoint they were rude, obviously, but more importantly the flight was boarding early. Was then told I had to leave the secure area of the airport, go back to the front to check my bag all within 30 minutes of boarding. Which resulted in me being called to the desk at the gate about 30 minutes prior to boarding and being told I screwed up checking my bag when I was just following the instructions given to me. The gate check staff should have noticed the 4-year-old was too large to qualify as a lap-child, and should have arranged for the family to have another seat prior to boarding."Ĭons: "The personnel handling the front desk at check in gave myself and others bad information about how to check a bag. Eventually other passengers gave up their seat so the family could seat together, put this took up quite a bit of time for the staff. This held up the boarding line for several minutes as they tried to maneuver the family around to find an extra seat for the 4-year-old, who did not have a purchased seat. This held up boarding because flight staff was occupied trying to find three seats together for the family, who were spread over several rows. There was a family with a 4-year-old child as a Lap-child. I saw people board first claiming only personal bags, and then they would deposit their bags towards the front in overhead compartments, or they would just put their bags sideways in the overhead-taking up twice as much space as carryon bags going in lengthwise. ![]() Cons: "The only thing is that they should emphasize more that those who board first because they do not have carry-on, but just personal bags, should place those personal bags under the seat rather than use that to board first and then take up valuable space in the overhead compartment.
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